dhakawin's Privacy Policy

dhakawin ("we", "us", or "platform") is a trusted online betting and casino platform in Bangladesh. This privacy policy ("policy") explains how dhakawin collects, uses, stores, and protects your personal information. By using this site, you are considered to have agreed to this privacy policy.

We take your privacy very seriously. Any information you provide during registration, login, transactions, or any communication on dhakawin is stored using the highest security measures. We recommend reading this privacy policy in full.

dhakawin collects various types of information from you that are necessary for the proper operation of the platform and to provide you with a better service. The types of information we collect are described in detail below:

1.1 Information You Provide Directly

When you create an account on dhakawin, log in, or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• Financial information — bKash, Nagad, or Rocket number (for transactions only)
• Identity verification documents (if applicable)

1.2 Automatically Collected Information

When you use the dhakawin platform, our system automatically collects certain technical information:

• IP address and device type
• Browser type and operating system
• Site access time and page visit information
• Data collected through cookies and similar tracking technologies
• Gaming activity and transaction history

dhakawin uses your personal information only for specific and legitimate purposes. We never use your information in an unauthorized manner or with the intent to harm you. The main purposes for which your information is used are:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and rewards
• Providing customer service and technical support
• Preventing fraud and ensuring account security
• Enforcing responsible gaming policies
• Improving the platform and enhancing user experience
• Meeting legal obligations

We may use your information to inform you about relevant offers and updates. However, you may request to opt out of such communications at any time.

dhakawin uses industry-standard technologies and practices to ensure the security of your personal information. Our security framework is described in detail below:

3.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our servers is encrypted
• Data encryption — all stored sensitive information is kept encrypted
• Firewall and intrusion detection systems
• Regular security audits and updates

3.2 Administrative Protection

• Only authorized personnel can access your information
• Staff are bound by confidentiality agreements
• Regular staff training and awareness programs
• Rapid response plan in the event of a data breach

Even so, no method on the internet is 100% secure. While we are committed to providing the highest level of protection, we cannot guarantee complete security. Keep your password confidential and never share it with anyone.

dhakawin does not sell your personal information to third parties. However, we may disclose your information in the limited circumstances listed below:

4.1 Service Providers

We work with trusted third-party service providers who provide specific services on our behalf — such as payment processing (bKash, Nagad, Rocket), IT infrastructure, and customer service. These providers receive only the information necessary for their services and are required to comply with confidentiality agreements.

4.2 Legal Requirements

We may disclose your information to meet legal obligations, respond to lawful requests from government authorities, or to prevent fraud and illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving dhakawin, your information may be transferred. In such circumstances we will notify you in advance, and the new party will also be required to comply with this privacy policy.

dhakawin uses cookies and similar technologies to improve your experience and maintain the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for core platform functionality.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyze site usage and make improvements.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

dhakawin retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations. General guidelines are provided below:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be kept for a defined period for legal, regulatory, or security reasons.
• Financial transaction records are retained in accordance with applicable legal requirements.
• Once the required period has ended, information is securely deleted or anonymized.

dhakawin respects your rights regarding the protection of your information. You have the following rights:

• Right of Access: The right to know what information we have collected about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restriction of Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to marketing communications.
• Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time.

The dhakawin platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors. If we become aware that a person under the age of 18 has used our services, that account will be closed immediately and the associated information will be deleted. Our age verification process helps ensure this.

Our platform may contain links to third-party websites. These external sites have their own privacy policies, for which dhakawin is not responsible. We recommend reading the privacy policy of any such site before visiting it. We have no control over the content or privacy practices of third-party websites.

dhakawin may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, we will notify you by email or by displaying a notice on the platform.

Continuing to use the platform after changes have been made means you have accepted the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us through the following: