Responsible Gaming Policy

dhakawin's commitment to safe and responsible gaming

dhakawin believes that gaming should be a healthy form of entertainment — never a source of stress or addiction. Our responsible gaming tools and guidelines keep you in control at all times.

Age restrictions and our commitment

21+

The dhakawin platform is for users aged 21 and above only. We verify age at registration and minors are not permitted to open an account. Gaming on this platform by children or teenagers is strictly prohibited.

Online betting and casino gaming is an entertainment activity — however it carries the risk of financial loss. The core principle of responsible gaming at dhakawin is: play within your means, do not chase losses, and never treat gaming as a source of income.

Important warning

  • Gaming is for entertainment, not income
  • Do not try to recover money you have lost
  • Never play with borrowed money
  • Do not let gaming affect your daily life
  • If you notice signs of addiction, take a break immediately

Responsible gaming tools

dhakawin provides several effective tools to keep your gaming experience safe and controlled. Using these, you can set your own gaming limits.

Set deposit limits

Set the maximum amount you can deposit per day, per week or per month. Once a limit is set it takes effect immediately. Requests to increase a limit have a 7-day waiting period, giving you time to reconsider your decision.

Self-exclusion

If you feel gaming is getting out of control, you can request to temporarily or permanently close your account yourself. While self-exclusion is active, you will not be able to log in or place bets by any means.

Time-out break

Take a mandatory break for any period from 1 day up to 6 weeks. During a time-out your account is locked and no gaming activity can take place. Access is restored automatically once the break ends.

Set betting limits

Set a maximum amount you can stake on each bet. This reduces the possibility of sudden losses and keeps your gaming session longer-lasting and controlled.

Gaming activity report

View a detailed report of your gaming history, deposit amounts, withdrawals and time spent at any time. This information helps you stay aware of your gaming habits.

Reality check alerts

An automatic reminder is sent at set intervals to let you know how long you have been playing and how much you have spent. This keeps you aware of your time and money.

Signs of problem gaming

Gaming addiction develops gradually. Ask yourself the questions below — if the answer to more than one is yes, you should seek help.

Are you betting more and more to try to win back money you have lost?
Do you want to stop gaming but find you cannot?
Are you lying to family or friends about your gaming?
Is gaming stopping you from focusing on work or studies?
Are you spending money meant for food, rent or family expenses on betting?
Do you feel restless or irritable when you are not gaming?
Are you borrowing or taking loans to cover gaming expenses?

Core principles of responsible gaming

  • 1

    Set a Budget

    Decide before you play how much money you can afford to spend. Never spend more than that amount, even if you are on a winning streak.

  • 2

    Keep to a time limit

    Set a fixed time limit for each gaming session. When that time is up, stop playing — regardless of whether you are winning or losing.

  • 3

    Maintain a balanced life

    Gaming should be a small part of life. Keep the right balance with family, friends, work and other leisure activities.

  • 4

    Do not play when emotionally affected

    Do not game when you are under stress, angry or feeling low. Gaming is only enjoyable when you are in the right frame of mind.

  • 5

    Accept losses as normal

    Losses are inevitable in gaming. The idea that losing means you must bet more to recover is dangerous. Accept losses and play according to your plan.

Deposit and withdrawal rules

Deposit limits

The minimum deposit amount at dhakawin is ৳200. We accept easy and secure payments via bKash, Nagad and Rocket. As part of responsible gaming, you can set your own daily, weekly or monthly deposit limit yourself.

Withdrawal information

The minimum withdrawal amount is ৳500. Withdrawals are usually processed within 15 minutes to 2 hours. Our system is secured with SSL encryption for fast and safe transactions.

Help and support

A gaming problem is a health problem and there is no shame in it. Seeking help is the wise thing to do. The dhakawin support team is always here for you.

24/7 live chat support

Our Bengali-speaking support team is ready to help via live chat 24 hours a day, 7 days a week. For deposit limits, self-exclusion or time-out, contact us through live chat from any page.

Email Support

Send any responsible gaming requests or concerns directly to our email: [email protected] — we will respond as quickly as possible.

Mental health and recovery

Gaming addiction is a recognised mental health condition. If you feel that your own gaming habits or those of someone you know are getting out of control, please seek professional help. Talk openly with family, and consult a trusted counsellor or therapist. Remember, seeking help is a sign of strength, not weakness.

Common Questions and Answers

The most frequently asked questions about responsible gaming are answered here.

Log in to your dhakawin account, go to Account Settings, and find the "Responsible Gaming" or "Deposit Limits" section. There you can set daily, weekly or monthly limits. Reducing a limit takes effect immediately, but increasing a limit requires a 7-day waiting period. Contact our live chat for any assistance.

No, self-exclusion is available as either a temporary or long-term option. Once a temporary exclusion period ends, you will regain access automatically. For long-term exclusion, you will need to contact our support team and wait through a cooling-off period to restore access. Opening a new account while self-exclusion is active is strictly prohibited.

A time-out is a short-term break — usually from 1 day up to 6 weeks. It gives you a chance to pause and assess your situation. Self-exclusion is a longer-term measure — typically 6 months or more. If gaming habits are a serious concern, self-exclusion is the recommended choice.

Yes. In the case of self-exclusion or account closure, the funds remaining in your account will be returned to you. Contact our support team via live chat or by email at [email protected] for this process. The minimum withdrawal amount is ৳500 and the process takes between 15 minutes and 2 hours.

No. dhakawin strictly follows a 21+ age policy. Age is verified at registration and opening an account for minors is completely prohibited. Parents are advised to use parental control software to prevent their children from accessing platforms of this kind.

dhakawin's 24/7 live chat support is the fastest way to get help. You can also reach us at [email protected] for detailed queries. For deposit limits, time-out or self-exclusion, our support team will assist you with complete confidentiality.

Play safe and enjoy

Get the best entertainment experience at dhakawin — responsibly. Whether you prefer cricket, slots or casino, enjoy it within your limits.

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